Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The word “inclusion” has been a hot topic in recent years.

Interview with Dr. Jorge Rodriguez on new U.S. legislation and the role of health care organizations in addressing digital divides. 10m 36s Download As health care has shifted to increasingly rely on ...

The prevailing narrative in the financial technology industry has centered around one central concept: access. The promise of fintech “revolutionizing” financial services has led many to celebrate the ...

Disparities continue to exist for the more than 61 million individuals living in the United States with a disability. On July 20, in honor of Disability Pride Month, experts from Johns Hopkins ...

Eligible Botim users can now access a Virtual IBAN in their own name to receive salary payments, direct deposits, and ...