In most insurance companies, the claims department is where promises are tested. It is also where costs, controls and customer expectations collide. A single claim can pass through intake teams, ...

Proposal would amend Unfair Claims Practices Act to require detailed communication on claim reductions and denials.

Tammie Phillips, RN, vice president of business consulting with McKesson Health Solutions, and John Holyoak, director of product management with RelayHealth Financial, discussed best practices in ...

Florida’s insurance landscape has undergone a seismic shift, particularly following the 2023 tort reform and the evolving ...

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Attorneys caution that data-driven insurance practices may influence settlement behavior and urge accident victims to understand how claims are evaluated. As personal injury attorneys, using our ...

Filing an insurance claim can be frustrating. Maybe you’re waiting for an update that hasn’t come yet, or you expected a check and instead got a list of questions. From the outside, it can feel like ...