The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.
Microsoft's Dynamics 365 tools for customer service and financial planning, are becoming an increasingly important part of its business, particularly its customer data platform. Microsoft's customer ...
Dublin, June 16, 2020 (GLOBE NEWSWIRE) -- The "Global Customer Analytics Market By Component, By Type, By Deployment Type, By Data Source, By Industry Vertical, By Region, Industry Analysis and ...
The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer
In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to continue well into 2024, forcing ...
In an economy weakened by the coronavirus, investing time and resources into maintaining high-conversion relationships with existing and potential customers is essential for most businesses. A key ...
Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...
Microsoft, on Wednesday, disclosed that on December 29, a security researcher notified the company of a massive database error that left 250 million customer records ...
In a LinkedIn post published early on Friday, June 26, the Corporate VP of Microsoft Stores, David Porter, announced that Microsoft was rethinking how to engage with customers moving their focus from ...
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