AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Though 42% of women take photos of products in-store to remember them later, only 30% of men do so, a recent study finds. Check out the infographic for more about ... Chatbots are often positioned as ...

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Here’s what you need to know. Whether it’s a bored demeanor, a dismissive look or just ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the ...

Former AppDynamics executives look to revolutionize customer support by using AI to accelerate customer help resolution, leading to shorter wait times and increased CSAT scores REDWOOD CITY, ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...