“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

Gopal K. Gureja’s Customer Service Edge: Find and Fill Policy-Practice Gaps presents a rigorous and insightful exploration of ...

Just in time for Black Friday, Cyber Monday and the gift-giving holidays, I want to share with you my favorite business books from 40-plus that I read this year. While I typically stay in the customer ...

SUNNYVALE, Calif., Sept. 20, 2024 /PRNewswire/ -- Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple ...

You owe quite a bit to your brand-loyal, long-term buyers. Without their repeat business, you’d have no dependable source of income. So, why not focus your attention on keeping them happy? When you do ...

In today’s business world, having the best product or service is no longer enough. Insightful business leaders have begun fortifying the entire customer experience from interest to purchase to ...

AMACOM is publishing a customer service book by former customer service rep and practicing psychotherapist Richard Gallagher: The Customer Service Survival Kit: What to Say to Defuse Even the Worst ...

From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...

HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations.