Business Wire

HDI’s Training and Consulting Helps Organizations and Professionals Improve Service Management and IT Support Performance

Here’s what customers say about HDI training: “Our instructor was an exceptional presenter. He skillfully connected the course material to real-world situations, making it much easier for me to grasp ...
Houston Chronicle

Type of Information in a Customer Service Management System

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...
CIO

Zain Kuwait and BMC Helix: Creating customer service management excellence together

Zain Kuwait became the country’s first mobile operator in 1983 and has since grown into the largest mobile operator in the Middle East, providing voice and data services to more than 53 million ...
Morningstar

HDI’s Training and Consulting Helps Organizations and Professionals Improve Service Management and IT Support Performance

HDI offers highly interactive, consultative-based training to advance the capabilities of the IT function, support teams in particular. The majority of the courses include professional, high stakes ...
Business Wire

HDI’s Training and Consulting Helps Organizations and Professionals Improve Service Management and IT Support Performance

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...