Organizations today are in a constant state of flux, and the ability to drive successful transformations hinges on one critical factor: the relationship between employee motivation and customer ...
Leadership, motivation, and the quality of service are increasingly vital for the successful advancement of any organization ...
This is a special article. It is the 500th article I’ve written for Forbes.com. It is hard to believe that I’ve been writing at least one weekly column for Forbes for almost 10 years, and I haven’t ...
NEW YORK--(BUSINESS WIRE)--Persado, the Motivation AI platform that generates the language to inspire every individual to engage and act, today announced the launch of its 2022 Customer Motivation ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Recently, I compiled ten favorite customer service quotes ...
One of the funniest and most original motivational speakers in the country will be in Imperial this month offering tips for customer service. Charles Marshall will speak from 1:30-3 p.m. and 5:30-7 ...
Sue Barrett, Marketing mag’s very own sales guru and founder of Barrett Consulting poses the question: If customer service is sales 101, then why are we not delivering? There is a strong slump in ...
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