If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

Metrics shared recently by the Social Security commissioner are promising, but some experts aren’t buying them.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

The bold promises, including a pledge to dramatically cut telephone answer wait times, come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

Elon Musk’s marathon of government cuts at DOGE echoes his Twitter takeover back in 2022. Here’s a breakdown of his playbook, and why critics say it doesn’t translate directly to the government. Photo ...

For simple tasks, 70-year-old Diane Elliott can usually figure out how to navigate the Social Security Administration’s website. Online portals are not an option for her 83-year-old sister, however, ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. AARP is sounding the alarm on deteriorating service at the Social Security Administration and is ...