Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Here are the top ten lessons we’ve learned over the last decade to help you redefine how you connect with your audience and build community through events. Lesson 1: Embrace a c ...

SAN FRANCISCO, Nov. 04, 2024 (GLOBE NEWSWIRE) -- Gainsight, the world’s leading Customer Success platform, today announced it ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

The initiative was aimed at improving the customer experience, but this wasn't just about energizing the customer-facing ...

When companies focus on customer-success processes, they can improve the way customer-success teams work. When companies focus on improving the way customer-success teams work, net revenue ...

Human insights and user psychology are underrated factors in determining long-term success in this landscape. Unknown to many ...

Early warning systems are essential to any modern Customer Success platform. An Early Warning System (EWS) has four main parts: sensors, event detection, decision support, and customer engagement.

Elsight recognized in the AFR’s Customer Champions List for 2024, highlighting its Halo platform’s customer-focused ...

Meyers Chief Customer Officer at JAGGAER. “These awards underscore the powerful impact that JAGGAER’s solutions have in transforming procurement processes and driving success and business ...