As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Gainsight, the world's leading Customer Success platform, today announced the launch of the first customer agent for Slack, ...

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

Rudd brings a proven track record of deploying scalable, customer-first strategies to behavioral health technology provider ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

Retaining existing customers is essential for small and mid-sized businesses where resources are often limited and every loyal customer can have a disproportionate impact on profitability.

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

The Customer Success Festival Austin 2025 is a two-day event designed for customer success professionals, including managers, directors, chief customer officers and consultants. The festival will ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...