Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

TABLE's Cristian Petschen discusses the power of digital customer service, what great customer service means and more in this DX Leaders profile. Cristian Petschen believes in the power of the digital ...

The COVID-19 pandemic demonstrated the importance of digital-first customer service, yet challenges remain for many companies in successfully operating with such a strategy, Forrester Research notes ...

When executed well, digital can provide your organization the ability to create smart, empathetic experiences across all interactions to forge long-lasting relationships with customers. The Fast ...

Here are some of the many ways digital assistants can boost workplace productivity. This could be the biggest advantage of ...

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front. Most digital customer transformation initiatives fail for similar ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

FSM software is increasingly enabling businesses to drive efficiencies and reduce operational costs. A wide range of industries; from manufacturing and logistics to consumer electronics and utilities, ...

As business leaders grapple with the short- and long-term impacts of COVID-19, the potential risk to employees and customers from face-to-face interactions remains a vexing issue. Companies need to ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Digital transformation and customer experience go hand in hand.

Digital customer service provider Glia Technologies Inc. has raised fresh capital of $78 million in an investment led by existing backer Insight Partners. The Series C capital brings Glia’s total ...

Adel Abdyk Wahab Al-Majed, Boubyan Bank’s vice-chairman and group CEO, details the bank’s commitment to innovation, customer ...