Fast food is built around the idea of making the experience of ordering at the restaurant as seamless as possible, which is ...

McDonald's has announced plans to roll out a new Google-powered AI operating system called ArchIQ across all US restaurants, ...

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You might think you're being a model fast-food customer because you turn down the radio and have your payment ready, but there's one rainy-day habit that's making the drive-thru crew hate you I’m one ...

McDonald's is pulling the plug on a test that deployed artificial intelligence to take drive-thru customer orders, with the technology showing mixed results. McDonald's told CBS MoneyWatch that it is ...

Gone are the days of the fast-food worker with a broken microphone and muffled voice sounding like Charlie Brown’s teacher trying to take your order. The newest Drive-Thru report from QSR, which ...

ars are seen in the two drive up to order lines next to two mobile order only drive-through lines on opening day at the first elevated Chik-Fil-A on August 22, 2024 in McDonough, Georgia. The concept ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...