As an advisor to Fortune 100 companies, I’ve witnessed first-hand how inclusive design leads to products, services, and innovations that better serve our customers and clients. When it comes to ...

Design thinking is a great way to help students tackle problems in manageable pieces—it can also help them learn empathy and think about the global implications of local problems. Lisa Yokana, high ...

At its root, design thinking addresses the critical areas of who, what, how and why. But, it needs to start with the customers' needs. Design thinking has been around for years, but the methodology ...

Are you familiar with the show Undercover Boss? A CEO goes undercover and immerses themselves somewhere deep in the heart of their company. The formula for the show mostly goes the same way. No matter ...

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Ronnie Battista, Global Lead of Slalom’s Emerge XD team, will spend a spirited hour talking through some of the basic design frameworks in use in customer experience today (e.g. Design Thinking, ...

Most people think that empathy – the ability to put yourself in another person’s shoes – is fixed, but it’s not. Empathy can be taught. Research has shown that reading can help children develop ...

We’re all different. “Obviously,” you say—but lots of people forget this simple fact the moment they begin to make design decisions—and as a result visitors to their homes and offices are ...

In a perfect world, we’d create products and services with the sole purpose of helping people. This altruistic goal is often pitted against a profit-first approach, where sales targets run the show ...

Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization. How well do you put yourself in your customer’s shoes? Year in and year out, ...

This article originally appeared in The Genetics of Design and was then republished by Common Edge. Since 2015, Ragusa, Sicily has hosted FestiWall, an international art festival devoted to enhancing ...