Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

Most industries are in a state of transformation and upheaval. Revolutionary digital technologies and shifting consumer demands are forcing companies to adopt new techniques and change their ...

Forbes contributors publish independent expert analyses and insights. Tim Bajarin covers the tech industry’s impact on PC and CE markets. During the mid-1990s, to early-2000's, Barton Goldenberg of ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Anand Subbaraj ...

STAMFORD, Conn.--(BUSINESS WIRE)--Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site ...

The way technology innovation is happening, it seems that disruption is the only future of the field service industry. Blame it on the pandemic or the increased use of smartphones in the consumer ...

Across the field service industry, providers are exploring how new technology can modernize decades-old methods that have long hindered progress. Historically, field service businesses have functioned ...

The dangerous equipment and assets that field service technicians use daily have become increasingly complex and sophisticated, which can lead to more frequent issues and injuries. In fact, equipment ...

With aging assets, operational inefficiencies, and increasing customer demands, businesses need smart strategies that reduce costs without compromising performance. It sounds like an uphill challenge, ...

Companies with field service teams are ubiquitous. They’re found in energy, manufacturing, technology, telecommunications, and other industries. Many companies view field services as key to customer ...

Unlike other industries, which saw field service demand drop during the height of the COVID-19 pandemic, medical device field service organizations managed to maintain pre-pandemic service levels – or ...