BMC Software delivered major updates to its IT Service Management portfolio, that enable organizations to transform their service desk into a flexible, proactive “genius bar” experience. This new ...

Apple Computer next week will launch a major update to the Genius Bar reservation system used by customers wishing to schedule an appointment for technical support or service at its many retail stores ...

A trademark feature at Apple retail stores all over the world is the Genius Bar. Operated by a group of Apple experts, the Genius Bar allows any Mac or iOS device owner to take their device to their ...

Samsung thinks it can do Apple’s “Genius Bar” experience better, and it’s teaming up with workspace-sharing outfit WeWork to make it happen. When you have a problem with your iDevice, you probably ...

In the latest example of how marketers are trying to find the best way to support customer service via mobile, Apple is reportedly working on an application that would bring its renowned Genius Bar ...