A rapidly aging global population doesn’t only mean there’s a higher demand for senior care services, it demands that the services skilled nursing facilities and long-term care centers provide must be ...

Healthcare providers face mounting pressure to improve patient satisfaction and retention through better communication. A recent survey by RingCentral reveals critical insights into patient ...

Healthcare communication costs trust, which is essential for good patient care. That loss of trust also translates to tangible healthcare costs. “During our first conversation, all I could think about ...

Jason Ballard is a certified business and executive coach located in Louisville, Kentucky. He is the President of Soar Higher Coaching. The ability to communicate effectively is not just a soft ...

Part One in a Five-Part Series on Communication and Cultures of Trust In last week’s column, we talked about why building a culture of trust in your organization is more important than ever. It helps ...