The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...

HM Revenue and Customs (HMRC) has been accused by a public spending watchdog of degrading its own services “as a matter of policy” and damaging public confidence in the tax system. Concerns about a ...

HMRC service performance has been a hot topic for some time and has received considerable attention in mainstream media, at parliamentary committees and elsewhere. Professional bodies continue to ...

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HM Revenue & Customs (HMRC) has signed a £4.4m, 15-month mainframe management contract with IBM spin-off Kyndryl that will support the government tax agency with migrating more of its IT ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...