During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...
In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...
Additionally, we are introducing Microsoft Dynamics 365 Customer Service Premium—a new offer combining Dynamics 365 Customer Service Enterprise with Dynamics 365 Contact Center for customers seeking ...
Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...
Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...
Bank builds more valuable customer relationships, streamlines operations with Microsoft Dynamics 365
When Westpac New Zealand wanted to build more valuable relationships with its banking customers, it knew that it would have to upgrade its aging on-premises CRM environment. The bank decided to ...
WAKEFIELD, Mass., June 17, 2025 /PRNewswire/ -- Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft ...
The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...
Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Is it possible to talk about business transformation and ...
Will Dynamics 365 replace Dynamics CRM Online and the cloud versions of Dynamics NAV, GP and AX? If so, when will these current cloud services go away?Microsoft is combining its current CRM and ERP ...
Salesforce has spent the last 20 years building a $13 billion company, largely on the back of a CRM application delivered as a cloud service. In its most recent financial guidance, Salesforce ...
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