DISPATCHERS ARE THE FIRST POINT OF CONTACT IN EMERGENCY SITUATIONS. THE WORK THEY DO ON THE OTHER END OF A CALL, WHEN YOU MAKE AN EMERGENCY PHONE CALL, CAN DICTATE HOW THAT SITUATION UNFOLDS. WDSU ...

Diane Burkhart never thought she’d be in a life-or-death situation with her own family, but earlier this month, that’s exactly what happened. Her mother-in-law was choking, and panic quickly took over ...