Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use proven IT Service Management (ITSM) ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

As next-generation technologies converge, the old categories and verticals in many areas of automation and self-service are doing so as well. These emerging technologies include the Internet of Things ...

Seventy percent of customers attempt self-service first—but outdated systems can often make it a dead end. Learn how AI-driven intent recognition, contextual knowledge, and orchestration are ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

SUNNYVALE, Calif. & LAS VEGAS--(BUSINESS WIRE)--Rafay Systems, the leading platform provider for Cloud and Kubernetes Automation, today announced the availability of the Rafay Cloud Automation ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released its 2024 State of ITSM Report, which ...

When the economy is tight, financial institutions are faced with several mutually-reinforcing challenges. The temptation for bad action on the part of customers increases. This creates increased ...

AI and automation are rapidly shifting our expectations for digital experiences, but the path for businesses to get there isn’t all that clear. When done right, AI and automation can be applied across ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.