People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

Discover the best free and paid wake up call service, along with other alternatives for the heaviest of sleepers. We’ve all been there: snoozing our alarm to catch a few extra minutes of rest, only to ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

Here are the top 10 ways service techs can gain credibility: 1. Put the customer's mind at ease regarding her immediate problems within the first two minutes. Address the situation or need that ...

White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...