ServiceNow Inc. and Citrix Systems Inc. said today they’re teaming up to help make life easier for information technology help desk teams. They’ve come up with what they say is a virtual agent ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

ServiceNow today launched the AI Experience (AIx), a contextually aware multimodal AI-driven user interface (UI) for its Now ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. “The biggest gain that we’ve seen has been developing our own ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

On the London stop of its European tour, ServiceNow revealed how two large banks are using its cloud-based IT service management software to reduce ticket response times. Royal Bank of Scotland has ...