The Department of Human Services, now Services Australia, over five years ago kicked off the program of work to basically replace the then-30-year-old Income Security Integrated System (ISIS) that is ...

Services Australia has announced plans to introduce self-service check-in kiosks and track wait times at its service centres in a bid to improve face-to-face citizen service delivery. In issuing a ...

For years these vaccine-injured Australians have been trying to get compensation from a 'torturous' government compensation ...

Services Australia and Capgemini have developed a new artificial intelligence (AI) engine in a pilot project to classify and extract information from documents submitted by citizens who are applying ...

Services Australia may be in line for new powers to force third-parties hit by data breaches involving government identifiers to disclose the incident quickly. The agency, which holds data on 27.5 ...

Service Australia has been given its own dedicated minister and is modelled on a similar organisation in New South Wales, which has been considered a great success. Recently re-elected Prime Minister ...

Services Australia, which was shifted to the Department of Fin­ance in July to prevent a repeat of the Robodebt scheme, has significant “deficiencies” in risk management, record-keeping and ...