Twilio Flex will offer them the basic building blocks to power the communications experience, single sign-on and integration points for these organizations workforce management and workforce ...

Contact centers using Twilio Flex and looking to add workforce engagement management now have access to Calabrio ONE through the Twilio Flex Ecosystem ...

Twilio (TWLO) boosts Twilio Flex with the integration of Ytica's WFO and analytics capabilities into the platform. It also opens its 17th global office in Prague.

Twilio Pay is currently in pubic beta and will be generally available in 2019 with pricing at $0.10 per transaction. Out-of-the-box, Pay will be supported by Twilio Flex and Twilio Studio.

Twilio launches Twilio Flex, aims for programmable, multichannel cloud call center Twilio's API-driven approach may make customizing call center approaches much easier for enterprises.

Twilio (TWLO) collaborates with The International Federation of Red Cross and Red Crescent Societies to power the latter's digital help desk in Europe.

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 ...

Read our in-depth Twilio Flex review to find out if this popular call center platform is right for your business, based on features, pricing, support and more.

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...