Salesforce is a big, complex set of services, which has been augmented via acquisition with several other big complex services, including MuleSoft, Tableau and Slack, three companies the CRM giant ...
Deterministic controls in Agentforce aim to curb unpredictable behavior, but analysts warn the move adds operational burden ...
Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...
Salesforce Inc. is expanding its generative artificial intelligence footprint today with new capabilities for its Einstein GPT general-purpose AI assistant that allow it to work with its Flow workflow ...
Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA. Salesforce has announced plans to integrate Einstein GPT and Data Cloud ...
The latest trends in software development from the Computer Weekly Application Developer Network. MuleSoft Connect New York City 2022 saw plenty of news emanate from the company. Now residing under ...
Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...
As we approach Salesforce Inc.’s highly anticipated Dreamforce event, it’s clear that the company is positioned at the forefront of the enterprise artificial intelligence revolution. Generative AI is ...
Salesforce on Wednesday announced Salesforce Learning Paths, a new feature that integrates personalized learning content directly into employees' daily workflows on the Salesforce platform. ZDNET ...