In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced ...

In the first of a new series of podcast conversations with thought-leading enterprise tech executives, Salesforce's Marc Benioff reflects on how the firm has grown over 26 years and looks ahead to a ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

AI-driven customer success strategies are transforming sales teams into lean, high-efficiency revenue generators.

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...