Serco Awarded £63m Contract to Deliver Multi-Channel Contact Centre for Key UK Government Services - Contact centre outsource ...

Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact - contact centre recruitment ...

The hidden cost of PCI in the contact centre - Matt Taylor, Head of Solution Consulting at IPI explains. contact centre tips ...

Capita extends eight-year contact centre services partnership with major distribution client through new contract renewal ...

Cirrus rebrand leans into the unspoken truth: everyone hates contact centres - Cirrus contact centre technology ...

The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA (Contact Centre Management ...

BT Group Proposes Closure of Three UK Contact Centres as Part of Modernisation Strategy - contact centre recruitment ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of Masakatsu Yoneda, as its Japan Country Manager. Headquartered in Tokyo, Content Guru ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running WFH and hybrid operations have joined forces to form ...

With the addition of CXone SmartReach, NICE is delivering the industry’s most comprehensive integrated suite for digitally fluent customer service fot the contact centre NICE have announced the launch ...

Step into the spotlight as the European Contact Centre & Customer Service Awards 2025 are open and you can enter from today. If your contact centre team or organisation has achieved something ...