Serco Awarded £63m Contract to Deliver Multi-Channel Contact Centre for Key UK Government Services - Contact centre outsource ...

Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact - contact centre recruitment ...

Capita extends eight-year contact centre services partnership with major distribution client through new contract renewal ...

Cirrus rebrand leans into the unspoken truth: everyone hates contact centres - Cirrus contact centre technology ...

The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA (Contact Centre Management ...

Modern workforce management is about more than just scheduling – it’s about working smarter. In this session, we’ll explore the latest trends shaping workforce ...

BT Group Proposes Closure of Three UK Contact Centres as Part of Modernisation Strategy - contact centre recruitment ...

HMCTS Opens Service Contact Centre in Salford Quays -The centre will support people with queries about their case using new, user-friendly digital services. Since 2019, HMCTS have opened Service ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA). Every contact centre has a finite amount of available talk ...

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running WFH and hybrid operations have joined forces to form ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of Masakatsu Yoneda, as its Japan Country Manager. Headquartered in Tokyo, Content Guru ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...