The theme for this year’s National Contact Centre Day was Contact Centre as a Career, with many organisations hosting events ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA).

Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation - contact centre ...

The conversation around contact centres needs to fundamentally change, from one focused on call volumes and queue management ...

From Value to Volume  - Rethinking Complaint Strategy. Elephants Don't forget contact centre webinar. Thursday 19th March, ...

How to make working at a contact centre into a fulfilling, lifelong career - Kirk Bradley, Operations Director, Bupa ...

Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth - contact centre - content guru ...

We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...

Every day, across millions of interactions, contact centres are the voice, reassurance and backbone of organisations across the UK. These operations provide crucial support, handle complex queries and ...

Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies, and financial penalties. Ensuring audit readiness requires a proactive and ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...

The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin McGachy, Head of AI Solutions, Sabio Group discusses. Gartner’s latest prediction is already gaining ...