The Federal Communications Commission (FCC) has proposed measures to bring call center jobs back to the U.S. and ensure American Standard English proficiency among operators. The initiative aims to ...

Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...