Capitec's new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.

Capitec is getting ready to demonstrate its first self-service kiosk for customers to apply for a Smart ID—with hundreds more ...

Capitec has launched a new AI-powered tool that helps agents understand customer issues faster when clients contact support.

Capitec’s MVNO has been a significant success. It operates on Cell C’s network and sells prepaid data, voice, and SMS bundles ...

Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...

Capitec has launched an AI feature it says is a world-first, designed to speed up customer support by notifying agents about the potential problem a user has before they pick up a call.

The number of bank branches where South Africans can get their Smart IDs has grown massively following rollouts by Capitec and Standard Bank.

Capitec has announced Pulse, a new AI-enabled capability designed to remove friction from client support, according to the bank.

The Department of Home Affairs (DHA) has digitised Smart ID applications by partnering with local bank branches, allowing applicants to complete the process quickly.

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South Africans looking to apply for smart IDs no longer have to worry about long queues, appointments or paperwork as the DHA launches new digital partnership.

Residents of KwaZulu-Natal can now apply for smart ID cards at select bank branches, thanks to a new partnership between the South African government and major banks. This initiative aims to ...