A new type of chatbot could reliably help people decide what to do about their symptoms—and do so based on guidance that is both medically sound and easy to understand. The chatbot could help reduce ...

Forbes contributors publish independent expert analyses and insights. I write about relationships, personality, and everyday psychology. A conversational narcissist is someone who constantly turns the ...

Conversation is a lot like art. It is one of those uniquely human experiences that distills so much complexity and exhibits such infinite variety that it verges on the indefinable. Unlike art, however ...

Have you ever talked to someone who, every time you shared something, would twist the interaction around to make it all about them? You may have encountered a "conversational narcissist." The term, ...

When I work with introvert clients on enhancing communication skills, one common concern I hear regarding one-on-one conversational situations is that, as dialogue continues, especially if the ...

Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high. Your first performance review, for example, was probably uncomfortable. Here’s why. What ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

People want convenience over anything, and consumers want products that make their lives easier. Brands that add voice and chat seamlessly into the buyer journey will gain loyalty, efficiency and ...

Showing you’re listening is a critical part of fraught discussions. Thomas Barwick/DigitalVision via Getty Images Your 18-year-old daughter announces she’s in love, dropping out of college and moving ...

To understand ‘conversational pace’, we need to talk about zone 2 – a subject on the lips of seemingly every running influencer. As a result, you may be feeling a little perplexed at what ...