But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

The bottom line: modernizing insights is no longer about better market research—it’s about building a living system of ...

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

The success of e-commerce platforms Temu and Shein is based on highly effective marketing tools. Artificial intelligence has ...

Rich Communication Services is transforming the basic text message into a powerfu marketing channel that is set to redefine ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

“In December, as we roll out age-gating more fully and as part of our ‘treat adult users like adults’ principle, we will ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

A former server shares simple, human tips for getting better restaurant service — including why a quick fist bump beats a ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

Deloitte’s Carrie McWilliams explains how agentic AI and Data Cloud transform marketing efficiency and personalization to ...

Companies that require more advanced AI features can use Foundry with AIP, the second Palantir product for which Snowflake ...