Contract disputes between airlines and various unions have resulted in mass delays and cancellations over the past several ...

Alaska Air opened a new training facility for thousands of pilots, flight attendants and customer service agents to practice scenarios they might encounter on the job.

While organizations are collecting vast amounts of data to train their AI tools, AI agents still lack the deep contextual awareness required to drive meaningful impact.

As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

Alaska Airlines, Hawaiian Airlines and Horizon Air are subsidiaries of Alaska Air Group, and McGee Air Services is a ...

Unifor opened collective bargaining today with Air Canada on behalf of customer service agents, who work at airports, call ...

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of-the-art facility, which officially opened its doors today. The facility ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Pilots, flight attendants and ground staff will all train under one roof.

Alaska Airlines has opened a massive new training facility near Seattle that will bring together employees from both Alaska ...