Franchise Now presents an exclusive interview with Kenny Larson, CEO of Slumberland, and Josh Priniski, VP of Franchise ...

You'll get access to an ad-free website with a faster photo browser, the chance to claim free tickets to a host of events ...

The best leaders know customer service isn't a department, it's a culture. I saw one company prove it beyond question, and it ...

The result is that holistic and comprehensive role redesign is essential if employees are to be successfully reskilled for AI ...

Consultant and accessibility advocate Brett Heising shares how airports, airlines, and ground service providers can improve ...

Second Nature AI Inc., a startup that helps companies make their sales teams more productive, has raised $22 million in funding to support its engineering efforts.

IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...