Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

These badges reflect the feedback of our customers and validate what we strive for every day: to be more than just a vendor, ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Costs and expenses grew at a slightly slower pace than revenue. Still, Chewy received a $216 million income tax benefit in ...

All the experts tell us that AI will change everything in our lives and in our businesses. But it’s still early days. However ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

SAN FRANCISCO/STOCKHOLM, Dec 16 - Last spring, CellarTracker, a wine-collection app, built an AI-powered sommelier to make ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

A customer services apprentice undertaking her training through City of Wolverhampton College beat tough competition to be ...

The utility's new request to raise rates $240 million would increase average residential bills by some 8% if granted, going ...