More than 1,000 companies had 6.5 million reports of disruption, including Snapchat, Reddit, Roblox and Lloyds bank.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

Mantrac Nigeria, has launched its new digital service centre to boost equipment uptime across Nigeria and West Africa.

Global digital asset trading platform Cryparx announced that it will continue to rely on stable technical infrastructure and professional customer service as the core pillars driving its expansion ...

Have you spoken with a “hybrid client success executive” at your technology provider of choice before? Did you understand ...

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

The legacy of Bus Stop Sales and King Long continues to grow in Australia, as the partnership forges a new benchmark for ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

This appointment expands Tecnam’s support network in Australia and ensures local operators have access to factory-authorized ...

The full scope of the breach is unclear, but lawsuits have already started rolling in. SFGATE has obtained three complaints - ...

ServiceNow (NOW) is positioned as a defensive tech play, with strong fundamentals and a maturing SaaS profile supporting a ...