As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

Emerging careers that didn't exist five years ago are exploding in 2025—some with six-figure salaries that can counteract ...

Rudd brings a proven track record of deploying scalable, customer-first strategies to behavioral health technology provider ...

Gainsight, the world's leading Customer Success platform, today announced the launch of the first customer agent for Slack, ...

Retaining existing customers is essential for small and mid-sized businesses where resources are often limited and every loyal customer can have a disproportionate impact on profitability.

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

The Customer Success Festival Austin 2025 is a two-day event designed for customer success professionals, including managers, directors, chief customer officers and consultants. The festival will ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.