To gain a comprehensive view of post-peak performance, brands need to delve into metrics that measure engagement, ...

Turner Joins Hypori as SVP of Global Field Technical Services, Strengthening Customer Engagement and Operational Excellence RESTON, Va.–(BUSINESS WIRE)–Hypori, the innovative mobile access platform ...

See how advanced customer journey analytics enables businesses to craft personalized experiences that meet modern customer ...

The real estate tech provider has hired Julia Laurin as its chief product officer and Josh Johnsen as its chief revenue ...

Harvard Business Review Analytic Services Report: 70% of Survey Respondents Say AI is Mission-Critical for E-Commerce Success ...

About 60 per cent of Canadian organizations that have adopted AI, have limited to no AI strategy in place to guide deployment, risks and expected value. Reducing and automating tasks is the top GenAI ...

This year, the book is celebrating its 25th anniversary. Over the past 25 years, the digital landscape evolved dramatically, ...

Well-implemented AI is delivering measurable ROI across retail environments. My company's recent study conducted by Forrester ...

In today's digital age, cybersecurity compliance is crucial for small to medium businesses (SMBs) to protect sensitive data ...

Customers are the lifeblood of any business. Their input is pivotal for driving the innovation of new products and services ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Lawo is pleased to announce the appointment of John Palma as the newsenior sales manager for media infrastructures in the ...