IFS is one of a handful of vendors that has linked pre-sales business value assessments to post-sales customer success ...

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

SAN FRANCISCO, Nov. 04, 2024 (GLOBE NEWSWIRE) -- Gainsight, the world’s leading Customer Success platform, today announced it ...

Elsight recognized in the AFR’s Customer Champions List for 2024, highlighting its Halo platform’s customer-focused connectivity solutions.

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

TORONTO, ON / ACCESSWIRE / November 11, 2024 / CMiC, the leading provider of next generation construction ERP, is excited to announce their 26th annual CONNECT customer conference, which will take pla ...

Here are the top ten lessons we’ve learned over the last decade to help you redefine how you connect with your audience and build community through events. Lesson 1: Embrace a c ...

Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation.

Jacob Rivera has joined convenience-store app platform Rovertown as its new customer onboarding manager. With a background in ...

Elias Torres has achieved a lot for somebody who immigrated to the U.S. from Nicaragua at 17 without knowing any English. He served as a VP of engineering at HubSpot before co-founding Drift, a ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...