Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Interactive voice response is getting a tuneup at some institutions, which are adding interactive voice messaging to the mix of communications options for customers. IVM is a detailed automated ...

There've been lots of changes at Intervoice in the past few years - it's a different company than the old stodgy IVR vendor it used to be. There are new products, new services, new leadership (for the ...

Interactive voice response (IVR) systems have been helping businesses serve their customers for decades, making this a very mature market. But while IVR technology has clearly been showing its ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

Angel.com‘s attempt to turn lemons into lemonade has left a sour taste in Paul English’s mouth. And yet, in a bit of lip-smacking irony, it was English who provided the lemons. Angel.com sells ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

A new Datamonitor report, Call Center Component Technologies, concludes that Internet protocol (IP) and speech recognition technologies will substantially fuel increased revenues for, respectively, ...