Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

DAVENPORT, Fla. (WFLA) — A customer at a Florida McDonald’s was shot by an employee of the restaurant during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story ...

Prudential Bank Limited has reaffirmed its commitment to improving customer service as part of activities marking this year’s International Customer Service Week. The celebration, held under the ...

M&B has integrated artificial intelligence into its operations to improve efficiency in menu development, marketing and customer service, according to director of digital product and transformation ...

TRAVERSE CITY — Beginning Oct. 6, customer service hours at City Offices in the Governmental Center will change to create consistency across all departments. The new hours at the Governmental Center ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

FLINT, MI -- The Customer Service Department in Flint City Hall will be closed to the public on Friday, Sept. 26, according to an announcement from the city. A spokesman for the city said the closure ...

My nearly 20 year career at Exelon—one of America's largest utility companies—has reinforced for me the immense responsibility of providing more than 10 million customers with reliable, affordable gas ...

Susan Crabtree is a political correspondent for RealClearPolitics. Amid a fiery national debate over political violence and free speech, the Secret Service faces one of its biggest tests yet in ...

United States service academies are set to announce next month that they will start accepting scores on the Classic Learning Test (CLT) for the 2027 admissions cycle, as reported by Politico on Monday ...