As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

Alaska Airlines, Hawaiian Airlines and Horizon Air are subsidiaries of Alaska Air Group, and McGee Air Services is a ...

Liveops Celebrates Success with Multiple Stevie Awards for Customer Experience Scottsdale, United States - January 31, ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Alaska Airlines has opened a massive new training facility near Seattle that will bring together employees from both Alaska ...

Alaska Air opened a new training facility for thousands of pilots, flight attendants and customer service agents to practice scenarios they might encounter on the job.

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

MINNEAPOLIS – A former ICE and Secret Service agent detailed the decision-making process an immigration officer would have faced during the fatal shooting of a woman in Minneapolis on Wednesday.

Add Yahoo as a preferred source to see more of our stories on Google. MINNEAPOLIS – A former ICE and Secret Service agent detailed the decision-making process an immigration officer would have faced ...

In its rush to hire additional Immigration and Customs Enforcement agents, the Trump administration has shortened the length of agents’ training. ICE acting director Todd Lyons told one news ...

The shooting of two people by federal agents in Portland, Oregon is raising questions about federal agent training as they build a presence across U.S. cities. Retired NYPD officer Jillian Snider ...