Amazon is reportedly in talks to buy Globalstar, but Apple’s 20% stake and satellite capacity rights complicate the deal—see ...

A change at one Panera Bread location has triggered frustration online after a customer shared that nearly all electrical ...

MEMPHIS, Tenn. ( WMC /Gray News) - A dealership employee in Tennessee has been charged after being accussed of taking a customer’s vehicle to an area sports bar. According to Tennessee authorities, ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

Upland Objectif Lune Drives Multichannel Delivery via Document Composition and Automation Austin, United States - March ...

Companies are making customer service experiences more exhausting. A new report calls it the "annoyance economy" and it costs ...

Another Amazon sale is upon us. The Big Spring Sale returns for its third year in a row in 2026 and runs from March 25-31. With new deals dropping all week long, shopping can get pretty overwhelming.

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When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

An Olympic athlete has gone viral after making an unusual request while competing at the Winter Games in Milano Cortina. Madeline Schizas, 22, from Oakville, Ontario, competed in the Women’s Single ...

The Everest ransomware gang has struck again, this time targeting sportswear giant Under Armour in a cyberattack that exposed sensitive information from millions of customers worldwide. The breach, ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on Downdetector and lasted hours. Initially, the carrier posted on X that it will ...