As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Gainsight, the world's leading Customer Success platform, today announced the launch of the first customer agent for Slack, ...

Rudd brings a proven track record of deploying scalable, customer-first strategies to behavioral health technology provider ...

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

Wiltshire-based biotechnology firm Advetec has appointed Will Garrard as customer success director to strengthen client relationships and drive business growth. Will joins from KEW Technology, where ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

Global Technology Partner of the Year: AWS AWS demonstrated exceptional field collaboration and executive alignment throughout 2024, delivering outstanding customer success through seamless team ...

The Customer Success Festival Austin 2025 is a two-day event designed for customer success professionals, including managers, directors, chief customer officers and consultants. The festival will ...

That’s the message ScalePad CEO Chris Day has when it comes to the two solutions that meet the evolving needs of MSPs, ...