As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

In the fast-paced world of e-commerce, knowing what drives your online store's success is vital. With a sea of metrics available, it ...

Rudd brings a proven track record of deploying scalable, customer-first strategies to behavioral health technology provider ...

Gainsight, the world's leading Customer Success platform, today announced the launch of the first customer agent for Slack, ...

That's largely due to the capital they can invest in branding, marketing, and customer service. A small business owner ...

The Customer Success Festival Austin 2025 is a two-day event designed for customer success professionals, including managers, directors, chief customer officers and consultants. The festival will ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...