Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your business. Customer satisfaction is the highest priority in a contact center.

The modern job market has become a numbers game of staggering proportions. A single posting can attract thousands of applications, forcing employers to rely on automated systems to manage the flood of ...

Miami, Florida, March 24, 2026 (GLOBE NEWSWIRE) -- PsyMetrics, an AI-powered talent assessment platform, has announced the launch of its "Healthcare Behavioral Assessment Suite," establishing the ...

Employers gauge a job candidate's ability to work and learn in an establishment through pre-employment assessments. To make a sound decision in the hiring process, companies should understand how to ...

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In a Nearshore environment, there is a significant need for bilingual contact center agents. The strongest demand is for those individuals who are fluent in the region’s dominant three languages – ...

MONTRÉAL--(BUSINESS WIRE)--HiringBranch, a pioneer in skills assessment AI, announced today the company has joined the Amazon Web Services (AWS) Partner Network. To achieve program status, the company ...

Elaine Pulakos, Ph.D., is CEO of PDRI by Pearson, and an internationally recognized contributor to the field of I/O psychology. In the realm of talent management, the buzz around skills-based hiring ...