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Building a Voice Agent in Copilot Studio & Dynamics 365 Contact Center
In this video, we explore building an Interactive Voice Response (IVR) #Agent using #copilotstudio and #dynamics365 #contactcenter thus leveraging #ai to deliver cutting edge #customerservice solutions We start by exploring the scenario to be built (namely, having customers call into a hotline, be presented with options and then be routed to a ...
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